Baji Privacy Policy

01. Who We Are

This Privacy Policy applies to the Baji platform, accessible at baji.pw, including the Baji mobile app and all associated services. When this policy refers to "Baji", "we", "us" or "our", it means the Baji platform and the team responsible for operating it.

Baji is an online gaming platform offering sports betting, live casino, slots and fish games to players in Pakistan. All financial transactions on the platform are conducted in PKR (Pakistani Rupees). The platform is designed for adult users aged 18 and above.

By registering a Baji account and using the platform, you acknowledge that you have read this Privacy Policy and consent to the collection and use of your personal data as described here. If you do not agree with any part of this policy, please do not use the platform.

02. Data We Collect

Baji collects personal data in the following categories. We only collect what is genuinely necessary to operate the platform and provide services to you.

We do not collect sensitive personal data such as biometric information, political opinions or religious beliefs. Baji does not knowingly collect data from anyone under the age of 18.

03. How We Use Your Data

The personal data Baji collects is used for clearly defined purposes. We do not use your data in ways that you would not reasonably expect. The main purposes are as follows:

• Account Management: Creating and maintaining your Baji account, verifying your identity, processing logins and keeping your account secure.
• Payment Processing: Processing PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and other supported methods. Verifying that payment methods belong to you.
• Fraud Prevention and Security: Monitoring account activity for suspicious patterns, detecting potential money laundering, preventing bonus abuse and protecting the integrity of the platform.
• Customer Support: Responding to your queries, resolving disputes and maintaining records of communications for quality and training purposes.
• Service Improvement: Analysing aggregated usage data to understand how players interact with the platform, which helps us improve game offerings, navigation and overall user experience.
• Responsible Gaming: Using your gaming history to identify potential problem gambling patterns and, where appropriate, reaching out with information about responsible gaming tools available in your account.
• Marketing Communications: Sending you information about promotions, bonuses and new features on Baji — but only if you have opted in to receive these communications. You can opt out at any time through your account settings or by contacting support.
• Legal and Compliance: Meeting any applicable legal obligations, including record-keeping requirements and responding to lawful requests from relevant authorities.

We process your data based on the purposes above. We do not use your data for automated decision-making that produces significant legal effects on you without human review being available.

04. Legal Basis for Processing

Baji processes your personal data on the following legal grounds:

• Contract Performance: Processing your data is necessary to provide you with the services described in Baji's Terms and Conditions — including account creation, payment processing and customer support.
• Legitimate Interests: Baji has a legitimate interest in protecting the platform from fraud, abuse and security threats. This includes monitoring unusual betting patterns and verifying the source of funds for large transactions.
• Legal Obligation: In some circumstances, Baji may be required to process and retain certain data to comply with applicable legal obligations. This includes financial record-keeping and responding to lawful requests.
• Consent: For optional data uses such as marketing emails and push notifications, Baji relies on your explicit consent. You may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.

05. Data Sharing and Third Parties

Baji does not sell or rent your personal data. We may share your data with carefully selected third parties only where necessary and only for the purposes described in this policy:

• Payment Processors: JazzCash, Easypaisa, Raast, banks and card payment networks receive the minimum data necessary to process your PKR transactions securely. These providers have their own privacy policies governing how they handle payment data.
• Game Software Providers: Third-party game studios that power Baji's slots, live casino and fish game products may receive anonymised session data required for game functionality. These providers do not receive your identity or payment details.
• Identity Verification Services: Where third-party KYC (Know Your Customer) tools are used to assist with CNIC verification, only the minimum necessary data is shared for that specific purpose.
• IT and Security Service Providers: Companies that provide hosting infrastructure, cybersecurity monitoring and platform maintenance may have access to technical data as part of their service agreements. All such providers are bound by confidentiality obligations.
• Legal and Regulatory Authorities: Baji may disclose your data to relevant authorities if required to do so by a valid legal process, court order or to prevent or report criminal activity such as fraud or money laundering.

06. Cookies and Tracking Technologies

Baji uses cookies and similar tracking technologies to make the platform work correctly and to understand how players use it. Here is what you should know:

• Essential Cookies: These are required for the platform to function. They maintain your login session, remember your preferences and keep your account secure. You cannot opt out of essential cookies and continue to use Baji.
• Analytics Cookies: These help us understand how players navigate the platform — which pages they visit most, where they spend time and where they encounter issues. This data is aggregated and anonymised wherever possible.
• Performance Cookies: These help optimise the platform's loading speed and stability, particularly on mobile devices and slower connections, which is relevant for many players in Pakistan accessing via mobile data networks.
• Marketing Cookies: If you have opted in to receive personalised promotions, cookies may be used to deliver relevant bonus offers based on your activity. You can opt out of marketing cookies through your browser settings or by contacting support.

Most web browsers allow you to control cookie settings. Disabling all cookies may affect the functionality of the Baji platform. The Baji app uses equivalent device-level tracking technologies governed by this same policy.

07. Data Retention

Baji retains your personal data for as long as your account is active and for a reasonable period afterwards. The specific retention periods are as follows:

• Account and Identity Data: Retained for the duration of your account and for a minimum of five years after account closure. This is required for financial record-keeping and fraud prevention purposes.
• Transaction Records: All PKR deposit and withdrawal records are retained for a minimum of five years. This covers transactions via JazzCash, Easypaisa, Raast, bank transfer and cards.
• Support Communications: Chat and ticket records are retained for up to three years to assist with dispute resolution and service improvement.
• Technical and Usage Data: Log files and session data are typically retained for 12 months, after which they are deleted or anonymised.
• Marketing Data: If you withdraw consent to marketing communications, your contact details are removed from marketing lists promptly — usually within 10 business days.

When data is no longer required for any of the purposes described in this policy and no legal obligation requires its retention, Baji securely deletes or anonymises it.

08. Data Security

Baji takes data security seriously and has implemented a range of technical and organisational measures to protect your personal information:

• All data in transit is protected by SSL/TLS encryption. The connection between your browser or app and Baji's servers is encrypted at all times.
• Sensitive data at rest, including CNIC copies and payment details, is stored in encrypted form with access restricted to authorised personnel only.
• Baji's systems are subject to regular security monitoring and vulnerability assessments to detect and address potential threats promptly.
• Staff with access to personal data receive regular training on data protection and are bound by confidentiality obligations.
• Two-factor authentication is available for your Baji account and is strongly recommended, particularly if you access the platform from multiple devices.

09. Your Data Rights

As a Baji player, you have the following rights over your personal data. To exercise any of these rights, contact Baji support through the live chat function in the website or app:

Baji will respond to all data rights requests within a reasonable period. In some cases, we may need to verify your identity before processing a request. There is no fee for exercising your data rights.

10. Children's Privacy

Baji is strictly an adult platform for users aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered a Baji account or provided personal information to us, please contact our support team immediately.

Upon confirmation that an account belongs to a person under 18, Baji will close the account, delete all associated personal data as far as legally permissible and return any deposited funds to the payment method used. Age verification checks are applied during the registration process and during identity verification to help prevent underage access.

11. Changes to This Privacy Policy

Baji may update this Privacy Policy from time to time to reflect changes in our data practices, new platform features or updated legal requirements. When material changes are made, the following will happen:

• The "Last Updated" date at the top of this page will be revised.
• A notice will be displayed on the Baji platform or sent to your registered contact details, depending on the significance of the change.
• Where changes require fresh consent — for example, a new use of your data that you have not previously agreed to — Baji will request that consent explicitly before proceeding.

We recommend reviewing this policy periodically. Continued use of Baji following a policy update constitutes your acceptance of the changes. If you disagree with any update, you may close your account by contacting support.

12. Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights or need to report a privacy concern, please get in touch with the Baji support team. We aim to respond to all privacy-related queries promptly and thoroughly.

The best way to reach us is through the live chat function available on both the Baji website and the Baji app — this is available around the clock and is the fastest way to get a response.

You can also reach Baji support by email. Our support address is displayed in the footer of this page. Please include your registered mobile number or username when contacting us about a specific account query, so we can locate your records efficiently.